Community Case Manager

2 weeks ago

Fitchburg, Massachusetts, United States U Mass Memorial Health Full time
Job Summary

We are seeking a skilled Community Case Manager to join our team at UMass Memorial Health. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our clients.

Key Responsibilities
  • Implement program policies and procedures to maintain daily structure and consistency within the program and ensure compliance with all licensing standards.
  • Assess clients' basic physical, social, educational, legal, and service needs and coordinate care with other inter-agency and community-based providers.
  • Work with a multi-disciplinary treatment team to develop and update integrated treatment plans and recommendations, including all service needs.
  • Develop comprehensive aftercare plans while working with clients and members of the multi-service team providers.
  • Conduct outreach and create pathways for referrals, working closely with other providers to receive referrals and conduct admissions assessments.
  • Assist clients in engaging the next level of services.
  • Coordinate and provide transportation as needed.
  • Participate in multidisciplinary team meetings to discuss client progress.
  • Make referrals and assist clients with transition to behavioral treatment providers.
  • Lead skill development, educational, or recreational group activities as assigned.
  • Attend program staff and clinical team meetings, supervision, trainings, and all other required program meetings.
  • Document treatment provided in the Electronic Health Record, assessments, follow-up interviews, case conferences, behavioral issues on the unit, coordination with other agencies or programs, referrals, clinical team treatment decisions, discharges, and others.
Requirements
  • Bachelor's degree.
  • Satisfactory CORI background check.
  • Ability to develop a working knowledge of CHL's service lines to triage individuals being assessed for services.
  • Excellent oral communication and computer skills.
  • Ability to multitask and possess time management skills with a keen sense of prioritization and follow-through.
  • Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
  • Ability to use office equipment, including copy machines, computers, printers, and telephones.
  • Ability to organize complex tasks and meet deadlines.
Preferred Qualifications
  • Prior experience in a behavioral health or social services setting.
  • Basic knowledge of CHL services and insurance requirements and reimbursement for these services.
  • Working knowledge of Electronic Health Records (EHR).
Physical Demands and Environmental Conditions

The position requires travel from the base location to other facilities and patient residences, with primary work being indoors in both patient care facilities and alternative patient care environments.

UMass Memorial Health is an equal opportunity and affirmative action employer, and we are committed to creating a diverse and inclusive work environment. We welcome applications from individuals with varied experiences, perspectives, and backgrounds.

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