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Retail Store Supervisor

2 months ago

Long Beach, California, United States 5.11 Tactical Full time

Job Summary:

We are seeking an exceptional Retail Store Supervisor to join our team at 5.11 Tactical. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.

Key Responsibilities:

  • Deliver Overall Brand Experience:
    • Direct and model 5.11's Ethos, Values, Mission, and Service standards to provide an elevated customer experience.
    • Work closely with 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
    • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
    • Ensure all alterations and embellishments are executed according to department specs.
    • Model an efficient and satisfying cash-wrap experience.
    • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
    • Monitor and follow up on sales goals, sales plans, and sales budgets to optimize profit.
    • Assist with reductions, price changes, and transfers.
    • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags.
    • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
    • Have working knowledge and oversee use of all company systems in store.
  • Build Customer Relationships:
    • Create an environment that maintains a 100% focus on the customer.
    • Model selling behaviors to build customer relationships and brand loyalty.
    • Model and support use of store tools and systems to nurture customer relationships.
    • Develop and guide efforts to establish relationships with local public safety organizations.
  • Achieve Results:
    • Accountable for store and individual sales goals.
    • Helps to attract, recruit, hire, and train high-caliber leadership team members and service specialists.
    • Assists in assessing team performance and provides feedback using both informal and formal methods.
    • Ensures all team members are working together to create a positive environment and helps to resolve issues.
    • Supports the store manager with execution of the store labor schedule.
    • Helps manage store controllable expenses.
    • Protects the assets of the store through implementation of loss prevention practices.

Qualifications:

  • Bachelor's Degree and/or 2-4 years of retail store supervisory experience in outdoor apparel and/or gear preferred.
  • Ability to provide a superior customer experience and drive customer loyalty.
  • Ability to assess talent and manage performance.
  • Proven business acumen with strategic and analytical skills.
  • Ability to effectively communicate with all levels of an organization.
  • Must have flexibility in schedule to work evenings and weekends.
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
  • While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead.
  • Must occasionally lift and/or move up to 15 pounds.
  • Ability to use a POS system.

Our Ethos:

At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos, which defines our culture: Trusted, Responsive, Accountable, and Committed.

Trusted:

We strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability, and results.

Responsive:

We listen to the needs of our end-user Professionals, then develop, produce, and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.

Accountable:

We seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.

Committed:

We overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to over-deliver relative to expectations.