Customer Service Technician

7 days ago

Lima, Ohio, United States BrightSpeed Full time
Job Title: Customer Service Technician

Brightspeed is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.

Key Responsibilities:
  • Install and maintain high-speed internet, video, and voice networks
  • Perform maintenance and repair on outside plant facilities
  • Climb poles, use shovels and picks to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables
  • Observe all safety rules and regulations
  • Assist other technical personnel in the performance of their duties when requested
  • Actively support sales and marketing related activities
  • Direct customer-facing work and sales referrals
Requirements:
  • High School diploma (or equivalent) or higher
  • Ability to distinguish colors on facilities
  • Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
Preferred Qualifications:
  • Prior experience as a customer-facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)
Why Join Us?

Brightspeed is a Top Workplace recognized by the Charlotte Observer. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits.

We are an Equal Opportunity Employer/Veterans/Disabled. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents and Brightspeed's Privacy Notice.

  • Customer Service Technician

    3 weeks ago

    Lima, Ohio, United States BrightSpeed Full time

    Job Title: Customer Service TechnicianBrightspeed is seeking a skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.Key Responsibilities:Install and maintain...

  • Customer Service Technician

    2 weeks ago

    Lima, Ohio, United States Brightspeed Full time

    Job Title: Customer Service TechnicianBrightspeed is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.Key Responsibilities:Install and...

  • Customer Service Technician

    3 weeks ago

    Lima, Ohio, United States BrightSpeed Full time

    Job Title: Customer Service TechnicianBrightspeed is seeking a skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.Key Responsibilities:Install and maintain...

  • Customer Service Technician

    3 weeks ago

    Lima, Ohio, United States BrightSpeed Full time

    Job Title: Customer Service TechnicianBrightspeed is seeking a skilled Customer Service Technician to join our team. As a key member of our team, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.Key Responsibilities:Install and maintain...

  • HVAC Technician

    3 weeks ago

    Lima, Ohio, United States Wellman Service Full time

    Job SummaryWe are seeking a skilled HVAC Technician to join our team at Wellman Services. As an HVAC Technician, you will be responsible for installing, maintaining, and repairing ventilation and air conditioning systems and equipment.Key ResponsibilitiesInspect clients' current HVAC systems for effectiveness and safetyInstall, maintain, and repair...

  • Service Technician

    1 month ago

    Lima, Ohio, United States Carrols Restaurant Group Full time

    About the Role:As a Service Technician with Carrols Restaurant Group, you will play a critical role in ensuring the smooth operation of our facilities. Your primary responsibility will be to prioritize and complete necessary repairs in a timely fashion, minimizing disruptions to customer service and restaurant operations.Key Responsibilities:Prioritize and...

  • HVAC Service Technician

    3 weeks ago

    Lima, Ohio, United States SMITH-BOUGHAN, INC. Full time

    Job Title: HVAC Service TechnicianSmith-Boughan, Inc. is seeking an experienced HVAC Service Technician to join our team. As a key member of our service staff, you will be responsible for maintaining and repairing heating, ventilation, and air conditioning systems.Job SummaryWe are looking for a skilled HVAC Service Technician to provide expert service and...

  • Tire Service Technician

    4 weeks ago

    Lima, Ohio, United States Love's Travel Stops & Country Stores Full time

    About the RoleWe are seeking a skilled and detail-oriented Tire Service Technician to join our team at Love's Travel Stops & Country Stores. As a Tire Service Technician, you will play a critical role in ensuring the safety and satisfaction of our customers by providing top-notch tire services.Key ResponsibilitiesTire Installation and Repair: Take ownership...

  • Tire Service Technician

    2 weeks ago

    Lima, Ohio, United States Love's Travel Stops & Country Stores Full time

    Tire Technician Job SummaryWe are seeking a skilled and detail-oriented Tire Technician to join our team at Love's Travel Stops & Country Stores. As a Tire Technician, you will be responsible for the sale, removal, and replacement of tires for commercial vehicles in our shop and roadside service.Key Responsibilities:Take ownership of tire sales, removal, and...

  • HVAC Service Technician

    2 weeks ago

    Lima, Ohio, United States Smith-Boughan Full time

    Job OpportunitySmith-Boughan, Inc. is seeking an experienced HVAC Service Technician to join our team.Job SummaryWe are looking for a skilled HVAC Service Technician to provide expert maintenance and repair services for our commercial and industrial clients.Key ResponsibilitiesPerform routine maintenance and repairs on heating, ventilation, and air...

  • Tire Service Technician

    3 weeks ago

    Lima, Ohio, United States Love's Travel Stops & Country Stores Full time

    At Love's Travel Stops & Country Stores, we're committed to creating an environment where our team members can thrive. As a Tire Service Technician, you'll play a critical role in maintaining our stores' facilities and providing exceptional customer service. Your responsibilities will include: * Ensuring the safe and efficient removal, replacement, and sale...

  • Plumbing Service Technician

    2 weeks ago

    Lima, Ohio, United States SMITH-BOUGHAN, INC. Full time

    Job Title: Service PlumberSmith-Boughan, Inc., a leading mechanical contractor in West Central Ohio, is seeking an experienced Service Plumber to join our expert service staff.Job SummaryWe are looking for a skilled Service Plumber to respond to customer service plumbing needs in a timely manner, diagnose problems with water supply, wastewater and water...

  • Maintenance Technician

    2 weeks ago

    Lima, Ohio, United States Carrols Restaurant Group Full time

    Carrols Restaurant Group Maintenance Technician Job DescriptionAs a Maintenance Technician at Carrols Restaurant Group, you will be responsible for ensuring the smooth operation of our restaurants by performing routine maintenance and repairs. Your primary goal will be to minimize the impact on customer service and restaurant operations.Key...

  • Customer Service Associate

    3 weeks ago

    Lima, Ohio, United States Circle K Stores, Inc. Full time

    Store Overview: We are seeking a Customer Service Representative to join our team at Circle K Stores, Inc. **About the Role:** As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. **Responsibilities:** * Provide customer service and respond...

  • Customer Service Representative

    2 weeks ago

    Lima, Ohio, United States Circle K Stores, Inc. Full time

    Customer Service Representative - We're looking for a skilled and friendly Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, answering their questions, and resolving any issues they may have. If you have a passion...

  • Customer Service Representative

    2 weeks ago

    Lima, Ohio, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and fast-growing company that is passionate about delivering exceptional customer experiences. As a Customer Service Representative, you will be the face of our brand, interacting with customers and providing top-notch service to ensure their satisfaction.Job DescriptionWe are seeking a highly motivated and...

  • Customer Service Representative

    3 weeks ago

    Lima, Ohio, United States Tyler Sutton - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.Key...

  • Customer Service Associate

    2 weeks ago

    Lima, Ohio, United States Circle K Full time

    Customer Service Representative at Circle KAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a prompt and courteous manner. Your duties will include operating a cash register, performing multi-function operations of fuel consoles and lottery machines, and...

  • Pharmacy Technician

    2 weeks ago

    Lima, Ohio, United States Sam's Club Full time

    Job SummaryAt Sam's Club, we're looking for a skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in ensuring the smooth operation of our pharmacy department. Your primary responsibility will be to assist our pharmacists in dispensing medications, processing prescriptions, and providing excellent customer...

  • Customer Service Representative

    2 weeks ago

    Lima, Ohio, United States Domino's Pizza LLC Full time

    About the Job: We're looking for a talented Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their satisfaction with our products and services.Key Responsibilities:Respond to customer inquiries and...