Retail Operations Manager
4 days ago
We are seeking a highly skilled and experienced Retail and Attractions Supervisor to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our retail and attractions areas, ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities- Supervise and coordinate the daily activities of our retail and attractions teams, ensuring all tasks are completed efficiently and effectively.
- Provide coaching, guidance, and support to team members to enhance their skills and performance.
- Collaborate with department leaders to develop and implement action plans to improve guest service and pack member engagement.
- Monitor and maintain the quality of our retail and attractions areas, ensuring they are organized, stocked, and meet safety standards.
- Participate in recruitment and selection of talent for retail and attractions, ensuring we attract and retain top performers.
- High school diploma or equivalent required; associate's degree or higher in hospitality or related field preferred.
- Minimum 1 year of experience in retail or hospitality leadership role; previous experience in a large family resort or hotel a plus.
- Strong customer service, conflict resolution, and employee engagement skills.
- Ability to work flexible schedule, including nights, weekends, and holidays as needed.
As a Retail and Attractions Supervisor at Great Wolf Lodge, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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