Retail Operations Manager

4 days ago


Concord, North Carolina, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly skilled and experienced Retail and Attractions Supervisor to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our retail and attractions areas, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Supervise and coordinate the daily activities of our retail and attractions teams, ensuring all tasks are completed efficiently and effectively.
  • Provide coaching, guidance, and support to team members to enhance their skills and performance.
  • Collaborate with department leaders to develop and implement action plans to improve guest service and pack member engagement.
  • Monitor and maintain the quality of our retail and attractions areas, ensuring they are organized, stocked, and meet safety standards.
  • Participate in recruitment and selection of talent for retail and attractions, ensuring we attract and retain top performers.
Requirements
  • High school diploma or equivalent required; associate's degree or higher in hospitality or related field preferred.
  • Minimum 1 year of experience in retail or hospitality leadership role; previous experience in a large family resort or hotel a plus.
  • Strong customer service, conflict resolution, and employee engagement skills.
  • Ability to work flexible schedule, including nights, weekends, and holidays as needed.
What We Offer

As a Retail and Attractions Supervisor at Great Wolf Lodge, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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