Sales Representative

3 weeks ago


Hilton Head, South Carolina, United States Baker Distributing Full time
Job Overview:
Baker Distributing is seeking a highly skilled Sales Representative to join their team in the wholesale HVAC industry. As a Sales Representative, you will be responsible for providing exceptional customer service and driving sales at our sales counter.

About the Role:
This is an exciting opportunity to work in a fast-paced environment where you will interact with internal and external stakeholders, vendors, and contractors. You will be responsible for showroom merchandising, restocking products, and assisting customers with sourcing and shipping parts, inventory control, and warranty administration. Additionally, you will provide customer product and service needs by researching products via computer systems, catalogs, telephone, or other reference sources.

Key Responsibilities:
- Represent Baker Distributing as a leader in the industry ensuring maximum sales
- Interact with internal and outside sales people, vendors, and contractors
- Responsible for showroom merchandising and re-stocking product
- Assist in resolving customer relations problems with both dealers and end users
- Complete sales order process for customers with efforts to up-sell associated items
- Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration
- Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources
- Arrange stock on shelves or racks in sales area and keeps merchandise in order
- Apply suggestive selling techniques and up sells to current and prospective customers
- Conduct outgoing customer sales or service calls and resolve customer complaints

Requirements:
- High School Diploma or GED Required
- Excellent communication skills, strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities
- Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving
- Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry
- Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level
- Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required
- Ability to work independently but meet assigned goals and objectives in designated time frames
- Capable of working in a fast-paced environment with skills to multi-task on different levels
- Excellent customer service mindset with the ability to develop long-term relationships
- Excellent written and verbal communication skills
- Strong and creative problem-solving skills
- Ability to work independently and in a team environment
- Must possess and maintain a current, valid Driver's License
- Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures

Estimated Salary:
$45,000 - $60,000 per year, depending on experience.

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