Senior Portfolio Manager

6 days ago


New York, New York, United States Informa Connect Full time
About the Role

We are seeking an experienced Senior Portfolio Manager to lead the strategy and operations of our events, training, and certification businesses. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring that our products and services meet the needs of our professional communities.

The ideal candidate will have a proven track record in product management, financial management, and team leadership. You will be responsible for managing a cross-functional team of event, instructional design, operations, and content/community professionals. You will also ensure that the strategic direction for the events and training businesses meets the educational and professional development needs of and complements market trends for both the IT service and support industry and the contact center industry.

Responsibilities:
  • Drive the events and training product strategy to include establishing annual goals, tracking to these goals, operationalizing the goals, and communicating the goals to the larger team.
  • Manage a cross-functional team of event, instructional design, operations, and content/community professionals.
  • Ensure that the strategic direction for the events and training businesses meets the educational and professional development needs of and complements market trends for both the IT service and support industry and the contact center industry.

Requirements:
  • Proven experience at the management level or higher.
  • Proven experience as a product manager over events, training, certification, and/or related professional services.
  • Experience working in the IT service and support and/or contact center management industries preferred, not required.

What We Offer:
  • $100,000.00 - $135,000.00 salary range depending on experience.
  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns.
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.


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