Community Outreach Liaison

4 weeks ago

New York, New York, United States City of New York Full time
Job Title: Community Partnership Liaison

At the City of New York, we are committed to expanding access to information and resources about HRA and DHS programs in the community. We are seeking a highly motivated and experienced Community Partnership Liaison to join our team.

Job Summary:

The Community Partnership Liaison will manage relationships with community-based partners working with low-income New Yorkers to access benefits and services provided by HRA, DHS, and other City agencies. The successful candidate will have a strong understanding of community outreach and engagement, as well as excellent communication and interpersonal skills.

Key Responsibilities:
  1. Manage a portfolio of community-based partner organizations working with low-income New Yorkers.
  2. Serve as the primary point of contact at DSS for each partner organization within portfolio.
  3. Proactively share new information and respond to requests for information about HRA programs, benefits, and services.
  4. Coordinate regular training sessions for partner agency staff.
  5. Help Case Resolution Specialists to route and track complex and sensitive case inquiries submitted by community-based organizations and other partners.
  6. Ensure that community-based partner organizations are enrolled in the latest benefits access technologies and have completed training.
  7. Represent DSS-HRA-DHS in external meetings and community forums held by community stakeholders.
  8. Share important agency updates with a broad audience and relay external updates back to the Manager.
  9. Convene small group meetings with external community-based partners to provide key agency updates, share best practices, and facilitate connections between community partners.
  10. Responsible for careful recording and tracking of qualitative and quantitative information to inform analysis and data-driven strategies for innovation in government-community partnerships.
  11. Report back from external meetings, categorizing and tracking questions and following up with appropriate program representatives for responses.
  12. Develop new tools to engage and secure buy-in from community-based partner organizations.
  13. Identify and design solutions to support interagency access to benefits, in collaboration with Interagency Partnerships Coordinators.
  14. Facilitate workshops and user testing opportunities to provide community stakeholders with a voice in the design and development of technology and systems improvements.
  15. Provide direct support to special initiatives in government-community partnerships.
  16. Conduct presentations and facilitate workshops on HRA benefits and services, as appropriate.
  17. Participate in outreach activities, including citywide days of action and other mayoral priorities.
Qualifications:
  1. A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above.
  2. High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties as described above.
  3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

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