Senior Business Analyst
5 days ago
Join the University of Tennessee Foundation, Inc. as a Senior Business Analyst and contribute to the advancement of higher education. As a key member of the Central Office team, you will play a critical role in improving the points of meaningful interaction between Advancement Services and its clients.
Key Responsibilities:- Develop technical solutions to business problems by defining, analyzing, and documenting requirements.
- Analyze and organize requirements to assign tasks and establish objective measures of key progress indicators.
- Communicate the business case and outcomes through presentations, meetings, and other channels.
Meet regularly with teams within Advancement Services and throughout the Foundation to identify pain points and opportunities for improvement.
Research best practices in university advancement and other relevant industries.
Think creatively to propose and execute innovative solutions with the ability to advocate for solutions and communicate their impact.
User Services:- Monitor the help desk.
- Develop online support/training materials and provide training to CRM users.
- Administer access to CRM.
- Bachelor's degree in a relevant field.
- 5+ years of experience working on complex projects in information technology, including enterprise-level databases.
- 3+ years of experience in a position that required customer service and/or leading discussions with colleagues.
- Masters degree in a relevant field.
- 3+ years of experience in business analysis.
- 3+ years of experience in higher education.
- 3+ years of experience in university advancement.
- Experience with enterprise-level data systems, including CRMs.
- Generous paid leave and holidays.
- Flexible work arrangements.
- Education benefits for employees and their dependents.
- Comprehensive medical, dental, and vision insurance plans.
- Employee discounts to attractions, services, and goods.
The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System.
We are committed to enhancing the educational landscape across the University of Tennessee campuses.
About the UT System:The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin, and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.
We are an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer.
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