Retail Store Associate
3 weeks ago
At Ocean State Job Lot, we're committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.
Job Summary:The Store Specialist role plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines.
Key Responsibilities:- Customer Service: Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
- Point-of-Sale Transactions: Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
- Merchandising and Visual Displays: Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
- Associate Management: Train and coordinate assigned associates, manage breaks according to policy and regulations.
- Communication: Communicate issues and improvement opportunities to store leadership.
- Store Maintenance: Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
- Daily Operations: Handle daily damages and returns according to established procedures.
- Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.
- Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
- Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
- Must be 18 years of age or older.
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis.
- Overnight and weekend assignments may be required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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