Appeals and Grievance Specialist

2 weeks ago


Phoenix, Arizona, United States CVS Health Full time
Job Summary

We're searching for a detail-oriented individual to support our Grievance and Appeals systems. As an Intake Specialist, you'll be responsible for responding to incoming calls from members, family members, or providers who wish to file an appeal or grievance.

Key Responsibilities
  • Confirm member enrollment in one of our health plan's various lines of business.
  • Verify or gather accurate demographic information from the caller.
  • Confirm additional required information for members receiving special assistance.
  • Clearly explain each process available to the member based on their specific line of business.

This position comes with a competitive hourly rate of $25.50 - $34.35.


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