Project Engineer

5 days ago


Hollywood, Florida, United States Claro Enterprise Solutions Full time
About the Role

We are seeking a highly skilled and experienced Project Engineer to join our team at Claro Enterprise Solutions. As a key member of our technical team, you will be responsible for leading the implementation of telecommunications projects, ensuring that all technical solutions proposed to our customers are solid and are implemented correctly.

Key Responsibilities
  • Telecommunications Solution Analysis
    • Conduct thorough analysis of complex telecommunications technical solutions proposed by different teams, including MPLS, SD-WAN, P2P, and Internet elements.
    • Identify flaws, improvements, or propose different technical solutions to meet and exceed customer expectations.
    • Identify potential technical risks, solutions, and workarounds needed to meet and exceed customer expectations before and during implementation.
  • Solution Implementation
    • Communicate with the Project Manager and customers as the technical lead, defining technical configurations that meet the standards within the scope of the project.
    • Identify diverse equipment operating software and firmware requirements, as well as their respective necessary licenses.
    • Define method of procedures and resources needed to conduct implementation activities.
    • Coordinate interaction between different systems and engineers in several countries.
    • Attend testing and implementation calls and/or online meetings.
    • Discuss technical issues, solutions, and workarounds with internal and external stakeholders.
    • Configure and operate monitoring systems.
    • Adhere to customer schedules, mostly in Latin America.
    • Position oneself as the main technical lead to troubleshoot technical issues that may arise during implementation.
    • Ensure the final technical solution is delivered according to project scope and internal standards.
    • Ensure the customer acceptance of the implemented technical solution.
  • Automation
    • Automate repetitive implementation tasks to minimize manual interventions during implementation and activation activities.
  • Documentation
    • Use several IT tools to document project requirements, changes, and final solutions.
    • Manage documentation efficiently to comply with tight delivery frames.
    • Prepare special technical reports in standard and non-standard formats.
    • Document all technical information needed for a clean implementation and transition to maintenance teams in different countries.
    Qualifications
    • Excellent Communication Skills
    • Familiarity with Service Delivery Processes
    • Fluent Use of Standard MS Office Software
    • Expertise in Troubleshooting Routing Protocols: BGP, OSPF, EIGRP
    • Expertise in Troubleshooting: MPLS, QoS, IPv6, IP Multicast, SD-WAN
    • Sound Knowledge in VoIP, UC&C, Security Technologies
    • Knowledge in Cloud Technologies
    • Cisco CCNA, CCIP, CCNP and Juniper Jun OS Certification a plus
    • ITILv3 Foundation Certification a plus
    Education and/or Experience
    • BS Electronics, Telecommunications, or Systems Engineering
    • 2+ years with customer interface experience in related area
    • Language Skills: Fluency in English and Spanish required
    • Portuguese desired
    What We Offer
    • Pay Range: $80,000 - $90,000 / year base, OTE based on several factors including but not limited to education and work experience.
    • Professional Development
    • A Culture that Celebrates Success and Diversity
    • Medical, Dental, Vision
    • 16 Holidays, 15 days PTO, 7 sick days
    • 401k with a match and tuition reimbursement


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