Retail Sales Associate

5 days ago


Phoenixville, United States Sunnyside Full time
About Sunnyside

Sunnyside is a leading cannabis retailer dedicated to providing a welcoming and judgement-free experience for all customers. Our mission is to normalize and professionalize the cannabis industry through education, innovation, and exceptional customer service.

Job Summary

The Wellness Advisor will play a critical role in advising customers on selecting the right cannabis products for their needs. This position requires a strong understanding of cannabis products, excellent customer service skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet customers and provide a best-in-class experience
  • Build customer relationships by asking questions and listening attentively to their needs
  • Assist customers in product selection through education and consultation
  • Apply effective selling and cross-selling techniques to build baskets
  • Verify proper documentation and ID for customers
  • Assist in verifying the accuracy of orders being dispensed to customers
  • Label and package customer orders
  • Perform accurate cash handling in the company's Point of Sale system
  • Maintain accurate records of all dispensary activities
  • Perform routine inventory counts of all products
  • Ensure product stock is organized and meets compliance regulations
  • Assist managers with organizing sales floor merchandise and product displays
  • Ensure security measures and safety compliance in the store
  • Assist in keeping the store an organized and clean environment
  • Escalate any employee or customer issues to management
Requirements
  • High School Diploma or equivalent
  • Minimum 1 year experience in customer service; retail or hospitality experience preferred
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays
  • Excellent customer service skills and ability to engage with customers
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
Additional Requirements
  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry

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