Operations Director
2 weeks ago
Squeeze Massage is a pioneering company that's revolutionizing the massage industry. We're dedicated to providing an exceptional experience for our guests and creating a positive work environment for our team members.
Job Description
We're looking for an experienced General Manager to join our team. As a General Manager, you will be responsible for overseeing the day-to-day operations of our shop, including managing our Maitre D's and Massage Therapists. You will also be responsible for recruiting, interviewing, onboarding, and retaining a top-notch shop team.
Your Responsibilities
• Embody The Feels, our five core values
• Build strong relationships with your team and guests
• Oversee shop operations, including managing Maitre D's and Massage Therapists
• Recruit, interview, onboard, and retain a best-in-class shop team
• Develop and maintain relationships with local massage therapy schools, professional associations, and local businesses
• Execute operations, HR, and local marketing objectives
• Manage timekeeping and payroll reporting for your staff
• Resolve employee relations and guest issues, while maintaining culture and morale
• Minimize inventory shrink
What We Offer
• Competitive salary: $80,000-$120,000 per year
• Comprehensive benefits package, including health insurance, vision, and dental
• Paid sick leave and vacation time
• Opportunities for career growth and development
• A dynamic and supportive work environment
Requirements
• 5-10 years of experience in retail or hospitality
• Proven track record of success in a fast-paced, high-volume environment
• Experience managing a team of 15 or more direct reports
• Expertise in recruiting, onboarding, and developing a team
• Inventory management and scheduling expertise
• Availability to work Wednesday-Sunday weekly
• Passion for delivering exceptional guest experiences
Growth Opportunities
We're a rapidly growing company with over 50 locations in development across the country. As a General Manager, you'll have opportunities to grow and develop your skills, as well as contribute to the success of our company.
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