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Customer Experience Associate

1 month ago

Altoona, Pennsylvania, United States Weis Markets Full time
Job Title: Customer Experience Coordinator

Weis Markets is seeking a Customer Experience Coordinator to join our team. As a Customer Experience Coordinator, you will be responsible for ensuring a positive and efficient shopping experience for our customers.

Key Responsibilities:
  • Direct the flow of customers through the Front End, ensuring sufficient checkouts are open to properly and efficiently service customers.
  • Smile and greet customers, answer customer questions, and help resolve customer concerns in a polite and professional manner.
  • Enforce security and cash control procedures to identify and prevent losses.
  • Monitor the performance of cashiers and lot attendants, providing feedback to management.
  • Participate in training and retraining of front-end associates to ensure high levels of productivity, speed, accuracy, and courtesy to customers.
  • Operate front-end scanning equipment and register, performing all related check-out procedures.
  • Assist customer service with answering phone calls and using the intercom for necessary announcements or pages.
  • Maintain accuracy during transactions, ensuring customers are charged for all items and appropriate funds are collected.
  • Maintain proper security measures and cash drawer accounting procedures.
  • Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
  • Responsible for general sanitation in the department, following cleaning schedules and department guidelines.
Requirements:
  • Education and/or experience completed or working towards a high school diploma or general education degree (GED).
  • No prior experience required.
Weis Markets is an Equal Opportunity Employer:

Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.