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Delivery Director

2 months ago

Atlanta, Georgia, United States Workatbackbase Full time
About the Role

We are seeking a highly skilled and experienced Delivery Director to join our team at Workatbackbase. As a key member of our Customer Success leadership team, you will be responsible for developing and executing regional delivery strategies that drive business growth and customer satisfaction.

Key Responsibilities
  • Develop and implement regional delivery strategies that align with company goals and objectives
  • Lead and manage a team of customer-facing professionals to ensure seamless delivery of services
  • Build and maintain strong relationships with key stakeholders, including customers, sales teams, and technology directors
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Develop and implement process improvements to enhance customer experience and drive business growth
Requirements
  • 8+ years of experience in a delivery or customer-facing role
  • Proven track record of developing and executing successful delivery strategies
  • Strong leadership and management skills, with experience leading high-performing teams
  • Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders
  • Ability to analyze complex data and develop insights to inform business decisions
What We Offer

As a Delivery Director at Workatbackbase, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.