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Service Department Director

2 months ago

Roseville, California, United States Berger Allied Full time

Service Department Manager

Job Summary

We are seeking an experienced Service Department Manager to lead our service team and provide exceptional customer service. The successful candidate will have a strong background in technical, mechanical, and supervisory experience, with a proven track record of building and maintaining a professional and well-trained team.

Responsibilities

  • Provide leadership and supervision to the service department team
  • Organize and prioritize daily tasks and responsibilities
  • Determine and implement labor rates based on market research and budget requirements
  • Monitor and direct maintenance of service tools, equipment, and facilities
  • Implement safety procedures and ensure compliance with company standards
  • Review and administer customer service concerns and warranty adjustments
  • Perform annual employee evaluations and maintain productivity and efficiency records
  • Stay up-to-date on current market trends and competitor activities

Requirements

  • 2-year vocational certificate required
  • Minimum of 7 years of technical, mechanical, and supervisory experience
  • Highly skilled in vehicle and equipment diagnosis and repair
  • Strong organizational and communication skills
  • Ability to pass a drug test and background check

About Us

Commercial Truck & Trailer Repair is a full-service fleet maintenance management company, part of the Berger Transfer & Storage, Inc. family of companies. We are committed to providing exceptional customer service and maintaining a positive, memorable experience for our customers. We are an equal opportunity employer and welcome diversity in the workplace.