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Patient Care Coordinator

2 months ago


Westminster, United States OnPoint Medical Group Full time
About OnPoint Medical Group

OnPoint Medical Group is a physician-led network of skilled healthcare providers who are committed to expanding access to quality medical care in the most effective and affordable manner possible.

Job Summary

The Patient Care Coordinator works in the front office of OnPoint Medical Group's medical clinics, providing exceptional customer service to patients and ensuring a smooth visit with the clinic providers.

Key Responsibilities
  • Greet patients in person or over the phone in a friendly and professional manner.
  • Complete pre-visit planning, including contacting patients for updated insurance information and verifying patient records.
  • Register new patients and verify patient information for existing patients.
  • Collect co-pays and payments as needed.
  • Answer inbound calls to schedule patients and act as a liaison to clinical staff for patient questions.
  • Complete administrative duties to ensure patient visits are smooth, billing is processed in a timely manner, and the front office remains organized.
  • Make outbound calls to patients to schedule appointments.
  • Perform duties to achieve or exceed established service standards.
  • Maintain confidentiality and follow HIPAA guidelines.
Requirements
  • High School Diploma or High School Equivalency.
  • Strong computer skills required.
  • Some college - medical, business, and accounting focus preferred.
  • Customer Service Experience.
  • Current CPR card.
  • 1-2 years of experience in a business office or clinical environment.
  • Bilingual.
  • EMR experience preferred - Athenahealth practice management system.
Benefits
  • Health insurance plan options for you and your dependents.
  • Dental, and Vision, for you and your qualified dependents.
  • Company Paid life insurance.
  • Voluntary options for short-term disability, and long-term disability coverage.
  • AFLAC Plans.
  • Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately.
  • PTO accrued.