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Customer Service Representative and Office Assistant

2 months ago

Draper, Utah, United States Malonetoyota Full time

We are seeking a highly skilled and enthusiastic individual to join our team as a Service Cashier and Receptionist at Karl Malone Toyota. As a key member of our service department, you will be responsible for providing exceptional customer service and administrative support to our customers and team members.

Key Responsibilities:

  • Greet customers in person and over the phone, providing a warm and welcoming experience
  • Listen to customer situations and needs, directing them to the best person to help them
  • Interact with estimators, accounting, and customers to ensure seamless communication and service
  • Deliver completed vehicles and accept and record payments in our computer system
  • Accept new repairs and obtain proper authorization documentation
  • Document and process daily deposits of payments to accounting
  • Scan and file completed repair jackets
  • Open and close new repair files in our computer systems
  • Handle rental car contracts with proper documentation and procedures
  • Assist with service accounts receivable and document events

Requirements:

  • Excellent customer service skills
  • Ability to interact well with the public in person and over the phone
  • Good listening skills
  • Accuracy in following procedures and directions
  • Experience with computer accounting, data entry, and reporting systems
  • Excellent personal discipline, time management, and organization
  • Good personal hygiene and grooming
  • Good decision-making skills
  • Able to adapt to changing needs and situations
  • Able to communicate and get along with co-workers at all times

About Us:

Karl Malone Toyota is a leading automotive dealership committed to providing exceptional customer service and support. We offer a dynamic and fast-paced work environment with opportunities for growth and development.