Home Delivery Program Manager

7 days ago


Avenel, New Jersey, United States RH-USA Inc Full time
About the Role

RH-USA Inc is seeking a seasoned professional to lead our Home Delivery operations. As a key member of our team, you will be responsible for driving operational excellence across all warehouse and home delivery functions.

Key Responsibilities
  • Develop and Implement Home Delivery Strategy
    • Design and execute a comprehensive home delivery program that aligns with RH-USA Inc's business objectives
    • Collaborate with cross-functional teams to ensure seamless execution of home delivery operations
  • Lead Home Delivery Team
    • Recruit, develop, and manage a high-performing team of home delivery professionals
    • Provide coaching and guidance to ensure team members have the skills and knowledge needed to excel in their roles
  • Ensure Operational Efficiency
    • Develop and implement processes to optimize home delivery operations, including vendor management and inventory control
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
  • Build and Maintain Relationships
    • Establish and maintain strong relationships with home delivery vendors, store leadership, and customer service teams
    • Collaborate with vendors to ensure they meet RH-USA Inc's service expectations
Requirements
  • 5+ years of leadership experience in furniture home delivery and route delivery
  • Proven track record of developing and implementing successful home delivery programs
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate cross-functional teams
  • Strong analytical and problem-solving skills
  • Comfortable with and ability to use new technology
About RH-USA Inc

RH-USA Inc is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.



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