Customer Service Representative with Sales Focus

3 days ago


Buffalo, New York, United States AEG Full time

The Customer Service Representative plays a vital role in ensuring the customer experience is smooth and aiding business growth and retention.

Job Description

The Customer Service Representative oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction. Key responsibilities include:

  • Quotes product based on customer specifications
  • Orders product based on customer requests
  • Completes art sheets required prior to an item being prepared for production
  • Inputs customer orders into invoicing system
  • Reviews customer billing and invoicing prior to it being submitted to the customer
  • Reviews and updates quarterly WIP reports and submit to Vice President of Sales
  • Provides customer support regarding orders, returns, shortages, damages, and back ordered products
  • Processes customer credits in the invoicing system
  • Supports outside sales Representatives and their customers
  • Reconciles vendor invoices with customer invoices
  • Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
  • Checks in and receive products from vendors when time sensitive
  • Files customer order documentation
  • Attends outside sponsorship events and company sales

This position requires excellent communication and organizational skills, as well as the ability to work effectively under pressure. A bachelor's degree and at least one year of experience in a similar role are preferred, or an equivalent combination of education and experience. Proficiency in Microsoft Office products and invoicing systems is also essential.

Required Skills and Qualifications
  • Bachelor's degree
  • Minimum one year of experience in a similar position
  • Excellent communication and organizational skills
  • Proficient in Microsoft Office products and invoicing systems
Benefits

Legends offers a competitive salary range of $20-$24 per hour, commensurate with experience. A generous benefits package includes medical, dental, vision, life, and disability insurance, paid vacation, and a 401(k) plan.



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