Title Manager

4 months ago

Irmo, United States IAA Full time

DDI Technology is seeking a Title Manager to join the team at our team in Irmo, SC.

DDI Technology, wholly-owned subsidiary of IAA Holdings LLC and RB Global Inc., is seeking a Manager of Title Services to join its growing team at DDI’s Irmo, SC. Headquarters. DDI provides vehicle titling and registration services for participants in the US automotive industry.

Reporting to the Title Services Director, the Manager of Title Services is responsible for managing incoming volume of work to the title center, ensuring proper staffing to handle volume, identifying process/system enhancements to improve efficiency, reporting on SLA metrics, and managing strong customer communication. The incumbent must maintain expert-level knowledge of all DDI products and services while fostering an All-In, One Team working environment.

Responsibilities include, but are not limited to:

  • Leading a team of people with high volume of paper-based transactions across a portfolio of customers
  • Managing overall staffing capacity for the department based on productivity to ensure DDI performance standards are met or exceeded
  • Developing process and system enhancements to increase efficiency of the department
  • Leading proactive written and verbal communication with customers regarding all facets of business performance, including reporting Service Level Agreement attainment.
  • Reconciling monthly invoicing for top customers
  • Maintaining professionalism across the department
  • Developing supervisors and team leads in support of DDI’s “promote from within” culture
  • Ensuring that team members have the tools necessary to be effective and productive
  • Establishing key performance indicators (KPIs) to measure and monitor team performance to ensure customer satisfaction

Competencies and Requirements:

  • Bachelor’s degree preferred, technical degree, or 2 years of leadership experience in an automotive or manufacturing industry role
  • The highest ethical standards and integrity consistent with organizational values.
  • Success leading a department of knowledge-based team members
  • Exceptional problem solving and analytical skills
  • Demonstrated ability to make data-based decisions
  • Excellent written and oral communication skills
  • Superior planning and organizational skills
  • Demonstrated knowledge and skills using the complete Microsoft Office suite

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.

IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.

IAA is a drug-free workplace. EEOE

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