Customer Service Representative

3 days ago


Charlotte, North Carolina, United States Petco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Petco team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring a positive shopping experience for our guests.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Be knowledgeable about our products and services, including pet nutrition, care, and wellness.
  • Utilize sales behaviors to identify and solve for customer needs, both today and in the future.
  • Contribute to a safe environment by maintaining our safety protocols and reporting any incidents or concerns.
  • Be a part of a collaborative culture, working effectively with colleagues to achieve team goals and objectives.
Requirements
  • Minimum of 2 years of experience in providing customer service, preferably in a retail or pet-related environment.
  • Knowledge of animal nutrition, care, and wellness, as well as pet-related events and resources.
  • Ability to work in a fast-paced environment, with a focus on providing excellent customer service.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
What We Offer

As a Customer Service Representative with Petco, you will have the opportunity to develop your skills and knowledge, working with a talented team of professionals who are passionate about pet care and customer service. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.



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