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Hospice Triage Registered Nurse
2 months ago
Join a team that is dedicated to making a difference in the lives of patients and their families. At Chapters Health System, we believe in our mission to provide exceptional care and support within our communities every day. Our employees are the heart of our success.
The Triage RN plays a crucial role in delivering telephonic assistance to patients and their families. This position is responsible for fostering and maintaining positive relationships with team members, patients, families, and referral sources.
Qualifications:
- Valid Florida or multi-state RN license, with the ability to apply for a multi-state license within 30 days of hire if not already held.
- Capability to obtain a license to practice as an RN in Washington D.C. within 30 days of hire.
- At least one (1) year of nursing experience; hospice or hospital experience is preferred.
- Familiarity with EMR/EHR systems.
- Proficient communication skills in English (both verbal and written); bilingual in Spanish is a plus.
- Valid driver's license and automobile insurance in accordance with Company policy.
- Reliable transportation to meet patient needs.
- Strong critical thinking and problem-solving abilities.
- Excellent clinical assessment skills.
- Ability to utilize equipment with visual and auditory mechanisms.
- Effective time management skills with the capacity to prioritize tasks to meet patient service standards.
- Professional handling of stressful situations with exceptional customer service.
- Strong patient service orientation.
- Information-seeking and probing skills.
- Accurate knowledge transfer abilities.
- Proficient listening and understanding skills.
- Capability to navigate a fast-paced environment while maximizing caller reassurance and patient visits.
- Team-oriented mindset.
- Sense of urgency in daily responsibilities.
- Proficient in computer operations; skilled in MS Office applications, online research, and data entry.
- Availability to work shifts that accommodate extended hours of operation.
- Ability to perform sedentary work with frequent interruptions.
- Capacity to manage the emotional stress associated with caring for terminally ill patients and their families.
- Ability to fulfill the essential functions and physical requirements of the job with or without reasonable accommodations.
Competencies:
- Successfully complete competency requirements for this role.
Responsibilities of all employees:
- Represent the Company professionally through care and services provided to all clients.
- Adhere to all state, federal, and local regulations, maintaining a strong stance against fraud and abuse.
- Follow Company policies, procedures, and standard practices.
- Observe health, safety, and security practices.
- Maintain confidentiality regarding patients, families, colleagues, and sensitive situations.
- Utilize resources responsibly.
- Promote the Company through active participation in community and professional organizations.
- Engage proactively in performance improvement at all levels.
- Enhance personal professional knowledge and skills.
- Advance skills in electronic media.
- Support Company research and educational initiatives.
- Share expertise with colleagues both formally and informally.
- Participate in Quality Assessment and Performance Improvement activities as appropriate.
Job Responsibilities:
- Manage after-hours phone calls, ensuring that callers' needs are met efficiently with excellent customer service.
- Provide telephone advice and education tailored to patient needs.
- Handle all telephone inquiries related to Chapters Health System's services in a timely, courteous, and effective manner, clearly explaining the benefits of our services.
- Collect necessary information and documentation to ensure accurate patient records.
- Accurately input data into tracking systems, including patient referral files in electronic medical records.
- Offer reassurance to patients and families over the phone, assisting in finding solutions to their inquiries and coordinating in-person visits when necessary.
- Help patients and families achieve desired comfort levels.
- Utilize appropriate resources to resolve complex situations.
- Document patient and family contact information in the EMR and communicate with the Interdisciplinary Group.
- Report technical issues promptly and follow company protocols for resolution.
- During emergencies, be prepared to report to work as designated by the company to ensure continuity of services.
- Perform additional duties as assigned.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment, as well as ongoing compliance with the Drug-Free Workplace Policy.
