Service Support Associate

1 month ago


San Antonio, Texas, United States Dave & Buster's, Inc. Full time

About the Role

We are seeking a highly motivated and enthusiastic Service Support team member to join our dynamic team at Dave & Buster's, Inc. As a Service Support team member, you will play a vital role in ensuring our guests have an unparalleled experience through exceptional service, a clean and welcoming environment, and a wide range of entertainment options.

Key Responsibilities

  • Assist bartenders, cocktail staff, and wait staff in maintaining area cleanliness and providing necessary support to ensure fast, friendly, and accommodating service.
  • Deliver an exceptional guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
  • Adhere to all company safety and sanitation policies and procedures.
  • Responsible for bus stand cleanliness and stocking.
  • Ensure wait stations remain clean.
  • Empties trash and spot sweeps whenever the floor needs it or when a manager requests.
  • Perform opening/closing responsibilities, including party breakdown/duties.
  • Restocks and prepares supplies for shift change and/or close.
  • Ensures food is properly garnished prior to running out to guests.
  • Follows all tray procedures to minimize loss and ensure food is delivered timely or correctly.
  • Busses and resets tables.
  • Delivers food to tables and ensures guests have everything they need.
  • Offers assistance to guests by clearing away dishes and glassware and refilling beverages.
  • Assists in party setup.
  • Maintains cleanliness of restrooms, including restocking of supplies.
  • Cleans high chairs and booster chairs.
  • Assists other team members as needed or when business needs dictate.
  • Must be friendly and able to smile a lot while working days, nights, and/or weekends as required.
  • Restaurant and/or bar experience preferred but not required.
  • Must demonstrate ability to clearly communicate with guests and other team members.
  • Must be at least 16 years of age.

Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

  • Work days, nights, and/or weekends as required.
  • Work in a noisy, fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about the facility and stand for long periods of time.
  • Walk or stand 100% of shift.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.



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