Service Systems Specialist III

4 weeks ago


Chelmsford, Massachusetts, United States Albireo Energy Full time
Job Summary

As a Service Systems Specialist III at Albireo Energy, you will be responsible for conducting preventive maintenance, repair, installation, commissioning, and general servicing of systems. You will perform point-to-point checkouts to verify that control systems have been installed properly, complete assigned system commissioning, and perform device verification. Additionally, you will troubleshoot and resolve HVAC mechanical, electrical, and controls problems, and properly complete required project documentation.

Key Responsibilities

Perform start-up, checking, testing, system diagnostics, and commissioning from system-level controllers to end devices for small to medium-sized new or retrofit projects.
Perform preventative and predictive maintenance service activities to ensure optimal performance of systems.
Provide emergency service and response to customer sites as dispatched.
Troubleshoot, diagnose, and repair or replace control components and controls systems, as well as troubleshoot mechanical, HVAC, and electrical issues related to BAS control system operation.
Load and update software on network controllers, field controllers, computers, and servers.
Understand complex control systems, including diagnosing and troubleshooting networking and integration.
Write, create, load, test, and commission programming software and graphics utilizing various programming languages and software.
Perform and execute assigned work efficiently and professionally.
Communicate with customers upon arrival and before leaving the work site, regularly with customers to become familiar with operating problems, and keep customers informed on the nature of service provided, outstanding issues, and recommends system enhancements, upgrades, and or replacement.
Train customers in control systems operations, including obtaining customer training forms and providing training certificates.
Complete, compile, and submit job documentation, such as commissioning documentation, punch lists, etc., and mark up controls submittals to capture field changes and discrepancies for engineering to create As-Builts.
Interface with service managers, service project managers, or subcontractors on projects to coordinate activities as required in an ethical and professional manner.
Report problems or changes to management immediately.
Assist sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades, and or enhancements to existing equipment.
May assist with job layouts.
Complete and submit timely electronic documentation, including but not limited to time sheets, expense reports, and on-site documentation.
Conduct extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in company's product lines, and complete certifications as required by the company.

Requirements

Requires extensive knowledge of a variety of electronic or digital controls systems.
Vocational school four-year program graduate or an Associate's degree in electronics, mechanical systems, computer technology, air conditioning, or similar field.
Degree may be offset by two years of experience in servicing electronic and or mechanical systems.
Seven to ten years of increasingly responsible experience in servicing electronic controls and HVAC equipment.
Ability to coordinate the work of others on multiple job sites.
Effective interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.
Must have experience in writing, as well as demonstrated understanding of computer programs and software applications as related to the HVAC industry.
Valid driver's license with a clean record.

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