Renewable Energy Coordinator

4 days ago


Austin, Texas, United States Freedom Solar, LLC Full time

At Freedom Solar Power, we are seeking a skilled Solar Service Coordinator to join our team in providing exceptional customer experience. As a critical member of our service team, you will play a key role in ensuring efficient and timely solutions to clients.

Job Summary:

This is an in-office opportunity where you will serve as a liaison between customers and service technicians, handling customer inquiries related to solar system service calls. Your primary responsibilities will include monitoring customer solar systems, educating homeowners on system efficiency and productivity, creating and tracking work orders, and ensuring customer satisfaction through excellent support.

We offer a competitive $45,000 - $60,000 per year salary, reflecting your skills and experience. If you have at least 1 year of high-volume customer engagement experience, strong computer skills, and the ability to multitask under pressure, we encourage you to apply.

Key Responsibilities:
  • Monitoring customer solar systems and educating homeowners on system efficiency and productivity.
  • Creating and tracking work orders and workflow maintenance requests in a timely manner.
  • Handling invoicing for all service calls and coordination payments with accounting.
  • Ensuring customer satisfaction by providing excellent customer support.
  • Serving as a liaison between our customers and technicians scheduling and dispatching Service Technicians.
  • Answering customers' concerns or service requests regarding their solar products.
  • Understanding the Freedom Solar Power products and installation process to answer questions appropriately.
Requirements:
  • At least 1 year of high-volume customer engagement experience.
  • Strong computer skills.
  • Ability to multitask and handle working under pressure.
  • Prior solar experience in monitoring, sales, or service capacity is a strong plus.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • 401(k) Employer Matching.
  • 100% Company-Sponsored Short-Term Disability.
  • Weekly Pay Dates, Paid time off, and Company paid holidays.
  • Career advancement opportunities.


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