Client Service Representative

3 days ago


Nashville, Tennessee, United States Gallagher Full time
Role Description: As a Client Service Representative - Insurance, you will play a critical role in supporting clients with their benefits and payroll queries. With a focus on delivering high-quality service, you will be expected to maintain relationships with existing clients while consistently meeting or exceeding departmental performance metrics. This is an ongoing temporary position with hours varying from part-time to up to 40 hours/week during peak times. You can expect to work between Monday to Friday, 8am-5pm Eastern Time, with all necessary equipment provided by Gallagher.

You will deliver top-notch client service consistent with Gallagher standards and practices, responding to questions via phone in a call center environment. Your key responsibilities will include solving customer issues, researching problems, and processing documents related to employee benefits. Excellent communication and problem-solving skills are essential for this role.

Key Responsibilities:
  • Provide exceptional customer service to clients regarding their benefits and payroll queries.
  • Solve customer issues, research problems, and process documents related to employee benefits.
  • Maintain relationships with existing clients while consistently meeting or exceeding departmental performance metrics.
Requirements:
  • A high school diploma is required; however, additional education or certifications may be preferred.
  • Customer service experience, preferably in a call center environment, is highly valued.
Compensation and Benefits:

We offer a competitive salary of $15.50/hour, plus a range of benefits that include medical/dental/vision plans, life and accident insurance, 401(k) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, digital mental health services, flexible work hours, training programs, and more.



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