Weekend Team Member Customer Service

5 days ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
About Our Team: At Clark Holdings Inc., we believe in providing a positive work environment where employees can grow and develop their careers. We are committed to equality, diversity, and inclusion, and we welcome applications from individuals who share our values.

We are seeking a skilled Customer Service Team Member to join our team on Weekend shifts. In this role, you will be responsible for delivering exceptional customer service, processing food orders, cleaning public spaces, and preparing food and beverage orders.

We offer a competitive salary of $$16-$20/hour, depending on experience, and a comprehensive benefits package.

Responsibilities:
  • Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
  • Ensure coffee and products are always fresh and accurate by following our REV procedures.
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
  • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
  • Maintain speed of service targets by working efficiently and meeting customers' needs.


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