Zoom Support Engineer
3 weeks ago
We are seeking a highly skilled Zoom Support Engineer to join our team on a temp to perm basis. The ideal candidate will have extensive experience with Zoom products, including phone and video conferencing, and will be responsible for troubleshooting and installing equipment.
The successful candidate will work closely with our Senior Telecom Manager and will be able to work independently with minimal oversight. This is a temp to perm opportunity, with the possibility of converting to a permanent role after 4-7 months.
Responsibilities:- Provide support for all enterprise locations, including adding, moving, and changing telephone systems
- Experience supporting Zoom phone systems and Contact Center
- Work cross-organizationally to set up and/or resolve Level 1 to Level 3 issues with the Zoom network infrastructure team, call recording teams, or call routing teams
- Design system layouts/configurations and plan new product implementations, including pricing for new projects to meet business needs
- 1-4 years of experience supporting Zoom Products
- Knowledge of Zoom systems across a multi-site environment
- Knowledge of carrier services and interfaces
- Experience with problem solving, trouble shooting
- Strong interpersonal skills, both oral and written
- Strong organizational skills
- Ability to think outside the box
- Proficient with MS Office Applications, Windows Operating System
Randstad Digital is an equal opportunity employer and welcomes people of all abilities. We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This is a temp to perm opportunity, with the possibility of converting to a permanent role after 4-7 months.
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