Guest Experience Specialist

4 days ago


Fort Lauderdale, Florida, United States KOLTER HOSPITALITY GROUP Full time

The KOLTER HOSPITALITY GROUP invites you to join their team as a Guest Experience Specialist in our Hyatt Place Fort Lauderdale - Lauderdale, FL location. This role comes with a competitive salary range of $14.50 - $14.50 Hourly and is focused on delivering exceptional guest experiences by ensuring all guest expectations of guest room cleanliness and service standards are met and exceeded.

Main Responsibilities:
  1. Clean and maintain all guest rooms, including doors, frames, walls, and baseboards, to Embassy Suites Brand standards.
  2. Ensure all rooms are completed to Embassy Suites Brand Standard during departure and stayover procedures.
  3. Load and organize room attendant cart and maintain a clean and organized cart.
  4. Exercise safe work practices within job function based on company guidelines, adhering to protocols for slips and falls, proper lifting, chemicals, PPE, blood-borne pathogens, sharps/broken glass, and life safety.
Requirements:
  • Must be able to work holidays and weekends with hours varying based on occupancy levels and hotel needs.
  • Ability to communicate effectively with guests and report any incidents or concerns promptly.


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