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Care Services Program Coordinator

2 months ago

Nashville, Tennessee, United States The ALS Association Full time
Position Overview

The ALS Association is the only nationally affiliated not-for-profit health organization dedicated solely to ALS. The mission of the ALS Association is to find the cause of the disease and discover a cure through global, cutting-edge research. The ALS Association empowers people with Lou Gehrig's Disease and their families to live fuller lives by providing compassionate care and support.


ROLE SUMMARY:

The Care Services Coordinator serves as a vital resource and guide for families affected by ALS. This role involves assisting individuals diagnosed with ALS and their caregivers in achieving their highest functional potential. The Coordinator acts as a bridge between patients, families, healthcare professionals, and community resources to ensure timely and effective care delivery.


KEY RESPONSIBILITIES:
  • Program Implementation and Evaluation: Conducts routine to moderately complex care management tasks and advocates for patients throughout their care journey to enhance quality of life and reduce healthcare fragmentation. Manages a designated caseload of clients, which includes developing care strategies, conducting home assessments, supporting ALS clinic activities, and facilitating client outreach and enrollment.
  • Support Group Facilitation: Organizes and leads monthly support group sessions for clients and their families, occasionally delivering educational content during meetings and coordinating expert speakers to enhance group discussions.
  • Community Education and Outreach: Facilitates professional and educational programs as needed, serving as a resource for the community and internal staff. Collaborates with the Development Team to promote events and initiatives aimed at raising awareness and support for ALS.
  • Administrative Duties: Ensures all materials and resources are compliant with national and chapter policies and best practices. Maintains confidential client records and files, prepares regular activity reports, and demonstrates proficiency in Microsoft Office for document preparation and communication.

QUALIFICATIONS:

  • Bachelor's degree required; Master's degree preferred in public health, social work, nursing, or a related field.
  • Minimum of three years of experience in healthcare or community service settings, including care assessments, advocacy, and high-performance standards.
  • Familiarity with Medicare, Medicaid, patient assessment techniques, care planning, and case management is preferred.
  • Understanding of clinical and ethical regulations.
  • Willingness to travel as required.
  • Valid driver's license is necessary.
  • Availability to work evenings and/or weekends as needed.
  • Experience in volunteer management is a plus.
  • Strong computer skills, including proficiency in Microsoft Office and familiarity with databases like Salesforce.
  • Commitment to organization, accuracy, and attention to detail, with a focus on thorough follow-up.
  • Excellent communication skills, both verbal and written, with the ability to handle confidential information discreetly.
  • Ability to manage multiple priorities and projects simultaneously.
  • Team-oriented individual who enjoys collaboration with professionals, peers, volunteers, and clients.
  • Ability to sit for extended periods and move about to access files and meet clients.
  • Experience in home health and hospice settings is advantageous.

COMPENSATION:

The ALS Association offers a competitive pay range for this position, reflecting the complexity and significance of the role, along with relevant experience and abilities.

The ALS Association is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.