Billing and Service Support Specialist

4 days ago


Burr Ridge, Illinois, United States RCM Technology Group Full time
Responsibilities
  • Schedule and coordinate service calls to Field Service Technicians, ensuring timely and efficient delivery of services.
  • Process, maintain and modify service contracts, ensuring accuracy and compliance.
  • Invoice Print Management Agreements and Service Agreements, managing cash flow and revenue streams.
  • Maintain open and effective communication with clients, addressing their needs and concerns promptly.
  • Ensure data integrity in our E-Automate service system, completing work within designated timeframes.
  • Process defective parts repair claims when necessary, minimizing downtime and financial losses.
Qualifications
  • Ability to work independently and collaboratively within a fast-paced environment.
  • Excellent communication and organizational skills, with strong attention to detail.
  • 2-3 years of related experience in billing, customer service, dispatching or equivalent combination of education and experience.


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