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Customer Service Representative

2 months ago

Glasgow, United States Headway International Full time

At Headway International, we are passionate about delivering exceptional customer experiences while driving business growth. We specialize in direct sales, offering a dynamic, fast-paced environment where we pride ourselves on delivering high-quality products and solutions to our customers. We are seeking motivated individuals to join our growing team as Customer Service Advisors in our direct sales division.

Key Responsibilities:
  • Customer Support: Engage with customers through interactions to resolve inquiries and provide product information.
  • Direct Sales: Identify sales opportunities and actively promote products and services to meet individual and team targets.
  • Customer Satisfaction: Ensure customers receive a high-quality service experience, addressing issues promptly and professionally.
  • Order Processing: Accurately process customer orders and ensure timely delivery.
  • Feedback & Follow-Up: Maintain relationships with existing customers, providing aftersales support and gathering feedback for product improvement.
  • Collaboration: Work closely with the sales team to ensure a seamless customer experience and achieve sales goals.
What We Offer:
  • Competitive Compensation: Base salary with commission structure and performance bonuses.
  • Professional Development: Full training provided on our products, sales techniques, and customer service approach.
  • Career Advancement: Opportunities for advancement within the company based on performance.
  • Flexible Scheduling: Full-time and part-time opportunities available to fit your schedule.
  • Dynamic Work Environment: Work in a fast-paced, team-oriented environment with ongoing support.

Remote Work: No