Front Desk Hospitality Specialist

1 week ago


Bath, New York, United States Indus Hospitality Group Full time
About the Role

We are seeking a skilled and customer-focused Front Desk Hospitality Specialist to join our team at Indus Hospitality Group. This role requires excellent communication and organizational skills, with a focus on delivering exceptional guest experiences and ensuring seamless hotel operations.

Key Responsibilities
  • Register guests, assign rooms, and provide accurate information about hotel services and amenities.
  • Answer phone calls, respond to guest inquiries, and resolve any issues promptly and professionally.
  • Process payments, handle room charges, and maintain accurate records.
  • Make and confirm reservations, monitor room availability, and block rooms as needed.
  • Perform wake-up calls, deliver messages, and maintain guest mail and messages.
  • Ensure smooth check-in and check-out processes, handling cash drops and opening/closing shifts as required.
Benefits and Requirements

This role offers a competitive salary of $16-18 per hour, depending on location and experience. To succeed in this position, you should have:

  • A high school diploma or equivalent, with one to three months of related experience and/or training.
  • Basic computer skills, including Microsoft Excel and Word software.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • A valid New York State driver's license (for select service properties).


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