Customer Experience Representative

1 week ago


Bath, New York, United States Indus Hospitality Group Full time
Join Our Team

We are seeking a dedicated and customer-focused Customer Experience Representative to join our team at Indus Hospitality Group. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless hotel operations, and maintaining the highest level of service standards.

About the Position
  • Provide exceptional guest service, responding to inquiries and resolving issues promptly and professionally.
  • Process payments, handle room charges, and maintain accurate records.
  • Make and confirm reservations, monitor room availability, and block rooms as needed.
  • Perform wake-up calls, deliver messages, and maintain guest mail and messages.
  • Ensure smooth check-in and check-out processes, handling cash drops and opening/closing shifts as required.
Requirements and Salary

To succeed in this role, you should have:

  • A high school diploma or equivalent, with one to three months of related experience and/or training.
  • Basic computer skills, including Microsoft Excel and Word software.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • A valid New York State driver's license (for select service properties).

The estimated salary for this position is $16-18 per hour, depending on location and experience.



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