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Customer Experience Ambassador

2 months ago

Idaho Springs, Colorado, United States Westbound & Down Brewing Company Full time

About Us: Westbound & Down Brewing Company is a family-run business with deep roots in the community, dedicated to providing exceptional service and unique experiences.

Job Summary: We are seeking a skilled and passionate individual to join our team as a Host, responsible for ensuring every guest experience is special and catered to their needs.

Responsibilities:

  • Provide exceptional customer service, ensuring every guest feels welcome and valued.
  • Offer beer information, history, and answer customer questions about our brand, showcasing your knowledge and enthusiasm.
  • Greet guests, manage reservations, and maintain a clean and organized environment.
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet the needs of our guests.
  • Communicate effectively with management and colleagues to ensure seamless service and resolve any issues that may arise.

Requirements:

  • Ability to work in a dynamic environment, adapting to changing situations and priorities.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Basic computer skills and ability to learn our systems and processes.
  • Ability to work well in a team environment, supporting colleagues and contributing to a positive and productive work culture.

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Day shift
  • Night shift
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Tips

Work Location:

  • One location

Work Remotely:

  • No