Operations Director
3 weeks ago
Crunch Fitness is seeking a highly motivated and organized Operations Manager to lead the front desk team and ensure exceptional customer service. This role is responsible for hiring, training, and managing front desk staff to deliver a world-class experience for members.
Key Responsibilities:
- Recruit, train, and develop front desk staff to meet business objectives
- Manage front desk operations, including scheduling, payroll, and inventory
- Develop and implement customer service strategies to drive member satisfaction and retention
- Collaborate with other departments to ensure seamless operations and achieve business goals
Requirements:
- 2+ years of experience in a customer-facing role, preferably in the fitness industry
- Proven track record of delivering exceptional customer service and driving business results
- Strong leadership and communication skills, with the ability to motivate and develop a team
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Crunch Fitness is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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