Club Floor Attendant

2 weeks ago


Exton, Pennsylvania, United States Highgate Full time

Job Summary

The Club Floor Attendant is a key member of the Highgate hotel team, responsible for delivering exceptional service to guests while maintaining the highest standards of cleanliness and sanitation. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Provide attentive, friendly, and courteous service to guests, ensuring their needs are met and exceeded.
  • Maintain a clean and organized work area, adhering to Highgate's standards of cleanliness and sanitation.
  • Set up and break down the breakfast buffet area, ensuring it is presented in a visually appealing manner.
  • Proactively pre-buss tables and promptly resolve any guest requests or concerns.
  • Complete daily opening and closing duties, including cleaning and side-work tasks.
  • Assist fellow employees as needed, promoting a positive and collaborative team environment.
  • Ensure overall guest satisfaction, addressing any issues or concerns in a timely and professional manner.

Requirements

  • High School diploma or equivalent, with experience in a hotel or related field preferred.
  • Ability to stand for long periods, lift up to 100 pounds, and perform physical tasks as required.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with guests and colleagues.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.
  • Strong problem-solving skills, with the ability to anticipate and resolve issues in a professional and courteous manner.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Highgate's values of hospitality, integrity, and teamwork are essential for success in this role.

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