Customer Success Manager
4 days ago
Sage is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for leading all customer success activities within your region, with a focus on recurring revenue growth and customer satisfaction amongst your portfolio of customers.
This role will be both a manager and individual contributor, serving as a trusted advisor and strategic partner to customers who lean on Sage for guidance on how to rethink how they manage their accounting processes today.
You'll do this by driving adoption and ensuring that customers realize value from their partnership with us.
Key Responsibilities:- Leads and motivates the CS team to deliver a high-performance culture, manage the teams' performance objectives, delegation, and development.
- Manage the capacity and growth of the team including hiring and onboarding new team members.
- Execute and lead projects and large change initiatives to improve operational efficiency, quality, and consistency in line with the wider business strategy.
- Drive Customer Engagement, providing data-driven analysis of KPIs, trends, and associated improvement plans.
- Proactive issue and risk management to mitigate customer escalations, including management of critical escalations and related go-to-green action plans for accounts at risk of attrition.
- Provide guidance on renewals.
- Proactively manage the success of a portfolio of customers to ensure that they are realizing consistent value from their Sage partnership, and owning revenue and customer retention.
- Collaborate with partner, support, product, and engineering teams to address customer concerns and manage expectations.
- 5+ years of experience in a Customer Success role.
- 2+ years of experience in a management role leading others.
- Demonstrated ability to manage a large portfolio of customers across various points of their customer journey.
- Excellent written and verbal communication, including internal and external stakeholder management skills.
- Organized with a high degree of attention to detail and follow-through.
- Self-motivated and able to be proactive in solving problems.
- Process-oriented with comfort using systems to track and report on customer activities.
- Aptitude for learning software with comfort at a fast pace of learning on the job.
- Prior experience working at a SaaS company, especially one that is driven by product-led growth.
- Prior experience using a Customer Success Management System such as Gainsight, Totango, ChurnZero, etc.
- Accounting background, Accounts Receivable, and collection experience highly preferred.
- Experience working with ERP systems.
-
Broker Customer Success Manager
3 weeks ago
Beaverton, Oregon, United States Dat Services Inc Full timeAbout DATDAT is a leading provider of SaaS technology solutions for transportation supply chain logistics. With 45 years of experience, we continue to innovate and transform the industry by deploying software solutions to millions of customers daily. Our platform operates the largest marketplace of its kind in North America, with 400 million freights posted...
-
Broker Customer Success Manager
1 week ago
Beaverton, Oregon, United States Dat Services Inc Full timeAbout DATDAT is a leading provider of transportation logistics solutions, with a 45-year history of innovation and excellence. Our award-winning employer of choice offers a unique blend of technology and expertise, empowering customers to make informed decisions and drive business success.The OpportunityWe are seeking a highly motivated and results-driven...
-
Broker Customer Success Manager
2 weeks ago
Beaverton, Oregon, United States Dat Services Inc Full timeAbout DATDAT is a leading provider of innovative SaaS technology solutions for the transportation supply chain logistics industry. With over 45 years of experience, we continue to transform the industry by deploying cutting-edge software solutions to millions of customers daily.The OpportunityWe are seeking a highly motivated and results-driven Broker...
-
Head of Customer Success
1 day ago
Beaverton, Oregon, United States Vernier Science Education Full timeAbout the RoleVernier Science Education is seeking a highly skilled and experienced professional to lead our Customer Success team. As the Head of Customer Success, you will be responsible for driving customer satisfaction, maximizing product utilization, and fostering business growth.Key ResponsibilitiesCreate and manage a scalable Professional Development...
-
Customer Success Consultant
4 weeks ago
Beaverton, Oregon, United States Banner Bank Full timeJoin Banner Bank, a company committed to diversity and the well-being of its employees. We are seeking a Client Relationship Consultant to enhance our team and contribute to our reputation as one of the Best 100 Banks in America, as recognized by Forbes.In this role, you will:Deliver outstanding client service and supportOpen new accounts and cross-sell...
-
Customer Service Manager
2 weeks ago
Beaverton, Oregon, United States Burlington Full timeCustomer Service LeadBurlington is seeking a skilled Customer Service Lead to join our team. As a key member of our service team, you will be responsible for ensuring efficient service at the front of lines, assisting management in communicating promotions and company updates, and monitoring and validating returns, exchanges, check authorizations, voids, and...
-
Program Facilitator
4 weeks ago
Beaverton, Oregon, United States Bridges 2 Success Full timeJob OpportunityBridges 2 Success is seeking a skilled Program Facilitator to join our team. As a facilitator, you will play a crucial role in helping individuals who have perpetrated domestic violence to change their behavior and become productive members of society.Key Responsibilities:Facilitate group sessions according to program outlines and...
-
Customer Service Account Manager
2 weeks ago
Beaverton, Oregon, United States ABM Industries Full timeJob Title: Customer Service Account ManagerWe are seeking a highly skilled Customer Service Account Manager to join our team at ABM Industries. As a key member of our team, you will be responsible for ensuring that our clients receive exceptional service and support.Key Responsibilities:Manage client relationships and ensure timely resolution of customer...
-
Customer Service Representative
3 weeks ago
Beaverton, Oregon, United States Jared Dean - State Farm Agent Full timeROLE OPPORTUNITY:As a vital member of the Jared Dean - State Farm Agent team, you will play a key role in our daily business operations and customers' success.**Key Responsibilities:*** Establish and maintain strong customer relationships* Provide prompt, accurate, and friendly customer service* Promote successful and long-lasting customer...
-
Customer Service Representative
2 weeks ago
Beaverton, Oregon, United States Jared Dean - State Farm Agent Full timeCustomer Service RepresentativeAs a Customer Service Representative for Jared Dean - State Farm Agent, you will play a vital role in our daily business operations and customers' success. Your primary responsibility will be to establish and maintain strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide...
-
Customer Support Compliance Manager
6 days ago
Beaverton, Oregon, United States Dat Services Inc Full time**Compliance Support Manager - DAT Software & Analytics****Job Category:** Customer Support**Requisition Number:** CUSTO09815**Job Details****Description**DAT Software & Analytics is seeking a seasoned Compliance Support Manager to lead our award-winning Customer Solutions team in Beaverton, OR. As a key member of our team, you will be responsible for...
-
E-Commerce Customer Support Specialist
4 weeks ago
Beaverton, Oregon, United States Computer Technology Link Corp Full timeCompany OverviewComputer Technology Link Corp, a leader in the manufacturing of Chromebooks and related devices, has established itself as a prominent player in the EdTech industry. Recognized for our commitment to quality and innovation, we take pride in being a Google Education Premier Partner and have received accolades for our rapid growth and...
-
E-Commerce Customer Support Specialist
4 weeks ago
Beaverton, Oregon, United States Computer Technology Link Corp Full timeAbout Computer Technology Link CorpComputer Technology Link Corp, established in 1989, is a leading manufacturer of Chromebooks, Chromebook Tablets, and Chromeboxes. As a recognized Google Education Premier Partner, our products are acclaimed as some of the highest-rated Chrome devices available. Our achievements span internationally, with accolades from CRN...
-
E-Commerce Customer Support Specialist
4 weeks ago
Beaverton, Oregon, United States Computer Technology Link Corp Full timeAbout Computer Technology Link CorpComputer Technology Link Corp, established in 1989, is a leading manufacturer of innovative Chrome devices, including Chromebooks, Chromebook Tablets, and Chromeboxes. As a recognized Google Education Premier Partner, our products have consistently received accolades for their quality and performance in the educational...
-
Customer Service Representative
4 weeks ago
Beaverton, Oregon, United States Broadway Ace Hardware Full timeWe are seeking passionate individuals who love to help their neighbors to join our team at Broadway Ace Hardware for the summer. Our company is a division of a family-owned investment office in the Pacific Northwest, with a goal to strategically expand our store footprint through acquisitions and new store development while maintaining a local hardware store...
-
Customer Service Representative
1 week ago
Beaverton, Oregon, United States Natural Grocers Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Good4U Crew as a Cashier and Customer Service Representative. As a key member of our team, you will play a critical role in providing exceptional customer service, promoting our unique products, and supporting the overall success of our store.ResponsibilitiesProvide...
-
Customer Service Representative
3 weeks ago
Beaverton, Oregon, United States VTM Group Full time**Membership and Licensing Services****About VTM Group**VTM Group is a leading provider of membership and licensing services, dedicated to delivering exceptional support to our clients. We are seeking a highly skilled and motivated Customer Service Representative to join our team.**Job Summary**The Customer Service Representative will be responsible for...
-
Customer Support Specialist
3 weeks ago
Beaverton, Oregon, United States BankInfoSecurity Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at BankInfoSecurity. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and resolve technical issues in a...
-
Customer Relationship Manager
4 weeks ago
Beaverton, Oregon, United States Chad Elder - State Farm Agent Full timeJob OverviewChad Elder - State Farm Agent is seeking a highly motivated and results-driven Insurance Sales Associate to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building strong relationships with clients, and providing exceptional customer service.Key...
-
E-Commerce Customer Support Specialist
1 month ago
Beaverton, Oregon, United States Computer Technology Link Corp (CTL) Full timeJob OverviewAbout Computer Technology Link Corp (CTL)Established in 1989 and based in Beaverton, Oregon, CTL is a prominent manufacturer specializing in Chromebooks, Chromebook Tablets, and Chromeboxes. As a recognized Google Education Premier Partner, our products consistently receive accolades as some of the highest-rated Chrome devices available. Our...