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Senior Business Process Analyst

2 months ago

Chicago Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

The Senior Service Center Analyst plays a critical role in supporting the mission, vision, and values of Northwestern Memorial Healthcare. This position requires a strong understanding of business operations and a passion for process improvement.

Key Responsibilities
  • Process Improvement: Identify opportunities to enhance operational effectiveness and build capabilities within the MyNM Service Center.
  • Technology Enablement: Promote proactive approaches in using technology to solve business needs and problems.
  • Project Management: Develop project plans and timelines, including task and critical path identification, and issue tracking and resolutions.
  • Stakeholder Engagement: Facilitate project meetings with teams and lead initiatives for the implementation of new processes and procedures.
  • Business Analysis: Effectively communicate with business users to gather functional requirements, use cases, and stories for system changes and enhancements.
  • Continuous Improvement: Monitor and measure continuous improvement outcomes and work with other IS functions to deliver technology changes that support continuous improvement initiatives.
Requirements
  • Strong Business Acumen: Understand industry-specific trends that impact the organization and have a solid understanding of business operations.
  • Excellent Communication Skills: Effectively communicate with business users and stakeholders to gather requirements and provide analysis.
  • Process Improvement Skills: Identify opportunities for process improvement and develop solutions to enhance operational effectiveness.
  • Project Management Skills: Develop project plans and timelines, including task and critical path identification, and issue tracking and resolutions.