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General Manager

2 months ago

King of Prussia, Pennsylvania, United States CAMP Full time
About CAMP

CAMP is a Family Experience Company that creates immersive adventures, unforgettable events, and the greatest gifts you've ever seen. Our goal is simple: to help families make incredible memories together.

Job Summary

We are seeking a highly motivated and experienced General Manager to join our team at CAMP. As a General Manager, you will be responsible for ensuring the store's daily operations run smoothly, overseeing the entire store team, and driving revenue growth.

Key Responsibilities
  • Building, inspiring, and leading a team of store experience leads and associates dedicated to delivering an exceptional customer experience.
  • Acting like an owner, taking ownership of store operations, and implementing innovative ideas to improve productivity and team development.
  • Overseeing day-to-day store operations, including customer service, training and development, POS management, employee scheduling, inventory management, store level logistics, facilities and security maintenance, compliance and safety management, and achieving high performance and store profitability.
  • Managing financial responsibilities, including P&L deliverables, budget tracking, labor efficiency, and top-line sales.
  • Driving revenue growth by ensuring the store experience team members deliver outstanding customer service, provide helpful product insights, and develop individual relationships with customers.
  • Recruiting, hiring, training, and developing all team members to ensure everyone is consistently delivering a memorable experience to customers.
  • Scheduling all employees to ensure an unforgettable experience for visitors while optimizing labor efficiency.
  • Day-to-day people management and HR, including providing feedback and suggestions to the CAMP Labs team.
  • Building the CAMP community by fostering relationships with returning guests and neighbors, delivering a long-lasting, memorable experience, and creating CAMP evangelists from store associates.
  • Partnering with the Experience team to supervise, prepare, and safely facilitate all family programs and events.
  • Supporting exclusive member-only experiences and unique in-store programming to further inspire and delight the community members and drive additional revenue.
  • Maintaining the safety and health standards of the team, customers, and community by enforcing, tracking, and communicating health and safety guidelines.
Requirements
  • 6+ years of store general management experience in the retail industry with proven results.
  • Entrepreneurial drive and desire to own your business.
  • Not afraid to take smart risks to obtain measurable results.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.
  • Excellence, enthusiasm, and excitement around engaging with children and families creatively.
  • Exceed in all areas of CAMP's Core Values - W.O.S.T.A. (Warmth, Output, Spirit, Truth, Agility).
  • Desire to be part of a tight-knit team looking to transform the traditional retail experience.
  • Possess a welcoming and helpful attitude and the ability to lead and hold others accountable.
  • Learn and adapt to current technology and accurately handle POS functions.
  • Be able to manage workload and prioritize tasks independently.
  • Excellent verbal and written communication skills.
What You'll Love About Us
  • We are committed to Diversity, Equity, and Inclusion.
  • We empower diverse voices because it is the only way to bring the best experiences to all the families that we aim to serve.
  • We are dedicated to creating an inclusive workplace culture that welcomes all perspectives, change, and open conversations.
  • We build social equity by providing our team with access, education, and career growth.
  • We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity.
Benefits
  • Compensation: Salaried at $70,000 - $80,000.
  • Accrual-based PTO policy to use for vacation, personal days, well-being, or an illness.
  • Stock Option grants in CAMP.
  • Medical, Dental, and Vision Coverage, including pharmacy benefits, virtual doctor visits, and more.
  • Parental leave that supports our team members and their families.
  • Health Care Flexible Spending Account (FSA).
  • Dependent Care Flexible Spending Account (FSA).
  • Life & AD&D Insurance.
  • Long Term Disability.
  • Voluntary Pet Insurance.
  • Mass Transit & Commuter Parking Programs.
  • Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions.
  • Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care.
  • Gym and Wellness Discounts.
  • 20% off fertility and family planning services.
  • 20% off all merchandise at CAMP stores.
  • 401(k) Plan (employee contribution only).