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Front Desk Representative

2 months ago

Rancho Cucamonga, California, United States Hilton Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:
  • Greet and Register Guests: Welcome guests and complete the registration process in a timely and efficient manner.
  • Assist with Check-Out: Provide assistance to guests during the check-out process, ensuring a smooth and hassle-free experience.
  • Hotel Information and Services: Demonstrate a thorough knowledge of hotel information, services, and facilities, and be able to answer guest questions and inquiries.
  • Guest Requests and Issues: Respond to guest requests and resolve issues in a timely, friendly, and efficient manner, ensuring guest satisfaction and loyalty.
  • Upselling and Maximizing Room Occupancy: Use up-selling techniques to promote hotel services and facilities, and maximize room occupancy by suggesting upgrades and packages.
Requirements:
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Knowledge of Hotel Operations: Have a thorough knowledge of hotel operations, including front desk procedures, room assignments, and guest services.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to resolve guest complaints and issues in a timely and efficient manner.
  • Teamwork and Adaptability: Be able to work effectively in a team environment, with the ability to adapt to changing situations and priorities.