Customer Service Ambassador

5 days ago


Birmingham, Alabama, United States Courtyard by Marriott Birmingham Downtown at UAB Full time
About Us

Courtyard by Marriott Birmingham Downtown at UAB is a dynamic hospitality company that prioritizes its employees' growth and development. We strive to create a collaborative work environment that fosters diversity, inclusivity, and professionalism.

Our company offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. We also provide ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers.

Job Description

We are seeking a highly skilled Front Desk Agent to join our team. The ideal candidate will possess excellent communication and customer service skills, as well as the ability to multitask and work in a fast-paced environment.

Responsibilities
  1. Guest Services: Greet customers immediately and register guests efficiently. Provide accurate information about hotel services and amenities.
  2. Registration: Complete the registration process by inputting and retrieving information from a computer system. Verify and imprint credit cards for authorization using electronic acceptance methods.
  3. Phone and Email: Promptly answer the telephone using positive and clear communication. Respond to guest inquiries and resolve issues promptly.
  4. Accounting: Close guest accounts at time of check out and ascertain satisfaction. Process payments and resolve any discrepancies.
Qualifications
  • High school diploma preferred.
  • No prior experience required, but prior hospitality experience is preferred.
  • Ability to read, listen, and communicate effectively in English.
  • Ability to access and accurately input information using a moderately complex computer system.
Estimated Salary Range:

$30,000 - $40,000 per year, depending on experience.



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