Retail Store Team Lead
4 weeks ago
The GIANT Company is seeking a skilled Retail Store Team Lead to provide exceptional customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers. As a key member of our team, you will be responsible for promoting positive customer engagement, fostering a positive and inclusive work environment, and managing GIANT Direct operations in accordance with standard practices of the department.
Key Responsibilities
- Provide outstanding customer service to GIANT Direct customers
- Foster a positive and inclusive work environment
- Manage GIANT Direct operations, including training, reports, paperwork, ordering of supplies/equipment, and scheduling
- Lead a team using good judgment in team member delegation, empowerment, and follow-up to provide exemplary customer service
- Supervise performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
- Work with store and department management to provide feedback and address operational issues
- Handle customer questions, comments, and complaints
Requirements
- Meet minimum age requirements (based on state regulations)
- Must be authorized to work in the U.S.
- Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
- Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation
- Must meet the company performance standards for the job, including regular attendance
- Must be able to use, or learn to use, the equipment and tools used to perform this job
- Excellent interpersonal, organizational, communication, and customer service skills
- Problem solver who is willing to learn multiple tasks and technical requirements
- Ability to use computers and other communication systems required to perform job functions
Physical Requirements
- Stand 55%, Sit 0%, Walk 45%
Preferred Requirements
- Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook
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