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Restaurant Server Manager

2 months ago

Kansas City, Missouri, United States Arbor Lodging Management Full time

Job Title: Restaurant Server Manager

Job Summary:

Arbor Lodging Management is seeking a skilled Restaurant Server Manager to join our team. As a Restaurant Server Manager, you will be responsible for providing exceptional customer service, managing food and beverage sales, and maintaining a clean and welcoming dining environment.

Key Responsibilities:

  • Sell and serve food and beverages safely and efficiently
  • Process guest bills and payments accurately
  • Impress guests with quality and timely service in a pleasant and friendly manner
  • Set up tables and ensure cleanliness of linen, silverware, and glassware
  • Clean tables, including removal of soiled wares and trash
  • Know the menu and be able to explain major ingredients and preparation methods
  • Report all tips in compliance with company policy and IRS regulations
  • Prepare station prior to opening, keep station neat and clean while serving guests, and clean station at end of shift

Requirements:

  • Professional and positive attitude towards guests, vendors, and associates
  • Knowledgeable of hotel facilities and services to assist guests as appropriate
  • History of friendly guest/customer service
  • Process checks and payments in compliance with policies and procedures
  • Effective listening and communication skills
  • Ability to work in a fast-paced environment
  • Ability to stand and walk for extended periods of time and lift up to 50 lbs
  • High school education or related experience

Benefits:

  • Competitive salaries
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available

Arbor Lodging Management's Five Guiding Principles:

  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient
  • Lead with Heart - Be kind, passionate, and hospitable
  • Be Accountable - Take ownership and deliver results
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas

Equal Employment Opportunity:

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.