Appliance Repair Support Specialist
3 weeks ago
Mr. Appliance is a leading international appliance repair franchise network with 150 locations throughout North America. We pride ourselves on our code of values: Respect, Integrity, and Customer Focus.
As a Customer Service Representative, you will be a key member of our team, representing Mr. Appliance on support calls. Your primary responsibility will be handling service requests and customer complaints while exemplifying our code of values by showing respect and courtesy to all customers and employees.
Estimated Salary: $45,000 - $60,000 per year.
Job Description
In this role, you will receive incoming calls in a professional and courteous manner. You will also perform marketing and sales functions to sell additional work and earn business. Additionally, you will complete work orders, return customer calls, and respond to customer complaints. Other duties may include cross-training in related positions.
Required Skills and Qualifications
To be successful in this role, you must have a minimum of two years' administrative experience. Strong written and verbal communication skills are essential, as well as being detail-oriented with strong data entry skills. A positive attitude and the ability to work independently as part of a team are also necessary.
Benefits
When you join Mr. Appliance, you can expect competitive compensation and flexible working hours. Our culture is built around learning and collaboration, making it a great place to grow your career. If that's not enough, we offer a range of benefits that will make you feel valued and supported.
Other Information
Please note that Mr. Appliance LLC is the franchisor of the Mr. Appliance franchised system. Each Mr. Appliance franchised location is independently-owned and operated by an independent franchisee performing services.
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