Operations Shift Supervisor
6 days ago
As an Operations Shift Supervisor at Torrid, you will play a critical role in overseeing the daily operation of our department. You will assist the shift manager in planning, prioritizing, and communicating all department-related activities to ensure efficiency and accuracy.
Key Responsibilities:- Assist shift manager in managing workflow to meet planned units/cartons per hour, cost per unit, level of service, and accuracy standards.
- Supervise functional areas to ensure all metrics are achieved; develop daily plans, monitor results, and initiate changes to ensure daily goals are achieved.
- Monitor productivity and work to meet operational objectives and goals while maintaining standards pertaining to safety, quality, and production.
- Set priorities for the team to ensure task completion and coordinate work activities with other supervisors.
- Make decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting in the best interest of the work team.
- Lead start-up shift meetings to communicate important DC information.
- Delegate tasks, train, and monitor associate performance to meet and exceed productivity, accuracy, quality, safety, attendance goals in accordance with SOPs.
- Support and create a culture of consistency, fairness, and inclusiveness for associates.
- Maintain general responsibility for the disciplinary process in counseling, through oral and written warnings. Ensure accurate attendance/FTO records and scheduling are maintained.
- Hold staff accountable for conducting work in a safe manner and ensure that warehouse personnel have safe, efficient equipment to perform distribution functions.
- Associate/Bachelor's degree or equivalent experience (3-5 years of DC supervisory experience).
- 1-2 years' experience in a fully automated warehouse/distribution center operation.
- Oral and written communications skills, strong leadership with collaboration skills.
- Excellent PC skills (Excel & Word): Microsoft Office Package, WMS.
- Must be able to be flexible with schedule rotation based on business needs.
- A competitive benefits package including medical, dental, vision, 401K with company match, life insurance, short-term disability, flex time off, and paid company holidays.
- Quarterly bonus potential, associate discount 40%-50%, tuition reimbursement.
Regularly required to sit, stand, bend, and lift/move up to 30 pounds. May lift/move up to 50 pounds occasionally.
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