Operations Shift Supervisor

6 days ago

Ada, Ohio, United States Torrid Full time
Job Title: Operations Shift Supervisor

As an Operations Shift Supervisor at Torrid, you will play a critical role in overseeing the daily operation of our department. You will assist the shift manager in planning, prioritizing, and communicating all department-related activities to ensure efficiency and accuracy.

Key Responsibilities:
  • Assist shift manager in managing workflow to meet planned units/cartons per hour, cost per unit, level of service, and accuracy standards.
  • Supervise functional areas to ensure all metrics are achieved; develop daily plans, monitor results, and initiate changes to ensure daily goals are achieved.
  • Monitor productivity and work to meet operational objectives and goals while maintaining standards pertaining to safety, quality, and production.
  • Set priorities for the team to ensure task completion and coordinate work activities with other supervisors.
  • Make decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting in the best interest of the work team.
  • Lead start-up shift meetings to communicate important DC information.
  • Delegate tasks, train, and monitor associate performance to meet and exceed productivity, accuracy, quality, safety, attendance goals in accordance with SOPs.
  • Support and create a culture of consistency, fairness, and inclusiveness for associates.
  • Maintain general responsibility for the disciplinary process in counseling, through oral and written warnings. Ensure accurate attendance/FTO records and scheduling are maintained.
  • Hold staff accountable for conducting work in a safe manner and ensure that warehouse personnel have safe, efficient equipment to perform distribution functions.
Requirements:
  • Associate/Bachelor's degree or equivalent experience (3-5 years of DC supervisory experience).
  • 1-2 years' experience in a fully automated warehouse/distribution center operation.
  • Oral and written communications skills, strong leadership with collaboration skills.
  • Excellent PC skills (Excel & Word): Microsoft Office Package, WMS.
  • Must be able to be flexible with schedule rotation based on business needs.
What We Offer:
  • A competitive benefits package including medical, dental, vision, 401K with company match, life insurance, short-term disability, flex time off, and paid company holidays.
  • Quarterly bonus potential, associate discount 40%-50%, tuition reimbursement.
Physical Requirements:

Regularly required to sit, stand, bend, and lift/move up to 30 pounds. May lift/move up to 50 pounds occasionally.

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