Retail Brand Ambassador and Customer Service Representative

3 weeks ago


Dallas, Texas, United States Rothy's Full time
Job Overview

Rothy's is a sustainable start-up that combines 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. We pride ourselves on fostering an inclusive environment at our HQ, retail stores, and wholly-owned factory, and are growing our community every day.

Responsibilities
  • Customer Service: Own all day-to-day customer interactions-in our physical store and across all touch points of the brand-in person, over the phone, and online.
  • Operational Support: Support Retail Manager and Assistant Manager in all operational duties.
  • Product Knowledge: Develop and maintain expert-level understanding of our products and processes.
  • Loyalty Creation: Create loyalty by connecting customers with our brand and community.
Qualifications
  • Education: No specific education requirement mentioned.
  • Experience: 1-3 years of retail or customer-oriented experience preferred.
  • Skills: Excellent people skills, fastidious attention to detail, ability to work on your feet up to 8 hours a day in a busy store environment, and ability to lift up to 25 pounds.
  • Culture Fit: Passionate about our brand story and product, unflappable with the ability to quickly problem solve, and self-motivated with a desire to go above and beyond.
Benefits

This role has an employment timeline of 90 days. The estimated annual salary for this role is $50,000-$60,000 based on industry standards and location.



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