Service Desk Support Specialist
1 week ago
We are seeking a highly skilled Service Desk Technician to join our team at MetroStar. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our clients, ensuring that their technology needs are met with efficiency and professionalism.
Key Responsibilities- Provide Tier 1 and Tier 2 technical support to clients via phone, email, and in-person.
- Document and track all client interactions using our ticketing system.
- Collaborate with external vendors to resolve technical issues and implement solutions.
- Communicate effectively with clients and internal stakeholders to ensure seamless service delivery.
- Stay up-to-date with the latest technology trends and advancements to provide expert-level support.
- 3-5 years of experience in a technical support role.
- Active Top-Secret clearance with SCI eligibility.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
At MetroStar, we offer a comprehensive benefits package, opportunities for professional growth and development, and a dynamic work environment that values diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Washington, United States Cherokee Nation Businesses Full timeJob DescriptionHelp Desk Support Service Specialist Associate As required by our governmental client, this position requires being a US Citizen. Cherokee Nation Integrated Health will provide expertise on federal projects supporting the National Park Service IT project including the internal Service Desk. The service desk provides IT support to NPS personnel...
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Service Desk Specialist
2 weeks ago
Washington, Washington, D.C., United States Towne Family of Companies Full timeJob Title: Service Desk SpecialistWe are seeking a highly skilled and experienced Service Desk Specialist to join our team at Towne Family of Companies. As a Service Desk Specialist, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Technical Support: Provide technical support and...
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Service Desk Support Specialist
1 week ago
Washington, United States Convergenz Full timeService Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Convergenz. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our end-users, troubleshooting and resolving moderately complex issues, and ensuring seamless service delivery.Key Responsibilities:Provide Tier 1...
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Help Desk Support Specialist
7 days ago
Washington, United States Smarthost Design Technologies, LLC Full timeAbout the RoleSmarthost Design Technologies, LLC is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be the primary point of contact for customers seeking technical assistance over the phone or email. You will perform remote troubleshooting, determine the best solution based on the issue and...
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Help Desk Support Specialist
1 week ago
Washington, United States Smarthost Design Technologies, LLC Full timeHelp Desk Support Job DescriptionSmarthost Design Technologies, LLC is seeking a skilled Help Desk Support professional to join our team. As a Help Desk Support specialist, you will be the primary point of contact for customers seeking technical assistance, providing timely and effective solutions to their IT-related issues.Key Responsibilities:Provide...
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Help Desk Support Specialist
1 week ago
Washington, United States Inceed Full timeHelp Desk Support Opportunity **Job Summary:** Inceed is seeking a skilled Help Desk Support to join a great company in Washington D.C. as an onsite support specialist. The ideal candidate will provide direct support to end users, track help desk metrics, and possess excellent problem-solving skills. **Responsibilities:** * Provide direct support to end...
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Help Desk Support Specialist
1 week ago
Washington, Washington, D.C., United States Smarthost Design Technologies, LLC Full timeAbout the RoleSmarthost Design Technologies, LLC is seeking a skilled Help Desk Support professional to join our team. As a Help Desk Support Specialist, you will be the primary point of contact for customers seeking technical assistance, providing timely and effective solutions to their IT-related issues.Key ResponsibilitiesProvide technical support to...
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Help Desk Technical Support Specialist
2 weeks ago
Washington, Washington, D.C., United States Prolim Global Full timeJob Title: Help Desk Technical Support SpecialistWe are seeking a skilled Help Desk Technical Support Specialist to join our team at Prolim Global. As a Help Desk Technical Support Specialist, you will be responsible for resolving technical problems and answering queries by telephone in support of internal and/or outside customer computer hardware, software,...
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Tier II Service Desk Specialist
2 weeks ago
Washington, Washington, D.C., United States NuAxis Innovations Full timeWe are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Our team of technologists has always gone the extra mile to help our federal clients succeed.However, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the...
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Help Desk Support Specialist
2 weeks ago
Washington, Washington, D.C., United States SAIC Full timeJob SummaryWe are seeking an experienced and motivated Help Desk Support Specialist to provide technical support to users with complex IT issues.Key ResponsibilitiesProvide Tier II help desk support to users unable to resolve technical issues at the Tier 1 level.Develop creative solutions to customer problems to ensure customer satisfaction and...
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Help Desk Support Specialist
1 week ago
Washington, Washington, D.C., United States SAIC Full timeJob SummaryWe are seeking an experienced and motivated Help Desk Support Specialist to provide technical support to users with complex IT issues.Key ResponsibilitiesProvide Tier II help desk support to users unable to resolve technical issues at the Tier 1 level.Offer creative solutions to customer problems to ensure customer satisfaction and...
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Service Desk Manager
4 weeks ago
Washington, United States Empower Ai Inc. Full timeJob SummaryWe are seeking a highly skilled Service Desk Manager to join our team at Empower AI Inc. as a key member of our IT department. The successful candidate will be responsible for providing exceptional support to our clients, ensuring that their IT-related queries and operational problems are resolved efficiently and effectively.Key...
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Tier II Service Desk Specialist
2 weeks ago
Washington, Washington, D.C., United States NuAxis Innovations Full timeJob SummaryThe Service Desk Specialist plays a critical role in providing technical support to end-users, troubleshooting complex issues, and ensuring timely resolution of tickets. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key ResponsibilitiesRespond to and diagnose...
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Help Desk Specialist
6 days ago
Washington, United States Indigo IT Full timeJob Title: Help Desk SpecialistIndigo IT is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests.Key...
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Service Desk Manager
1 week ago
Washington, Washington, D.C., United States General Dynamics Full timeJob Title: Service Desk ManagerJoin General Dynamics Information Technology (GDIT) as a Service Desk Manager and play a critical role in delivering exceptional IT support to our clients. As a Service Desk Manager, you will be responsible for leading a team of technical support specialists, ensuring timely and accurate customer service, and establishing...
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Service Desk Support Specialist
2 weeks ago
Washington, Washington, D.C., United States Pennant Solutions Group Full timeJob OverviewPennant Solutions Group is seeking a skilled Service Desk Technician to join our team in Washington, DC.Key ResponsibilitiesProvide top-notch technical support to our clients, resolving Tier 1 and Tier 2 issues efficiently.Utilize excellent communication skills to effectively interact with clients via phone and other channels.Collaborate with our...
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Help Desk Specialist
1 week ago
Washington, United States Bart & Associates Full timeB&A is looking for a Help Desk Specialist to join a contract with a federal government client in support of an important mission. In this role, you will have the opportunity to work with a great team while supporting a federal project. Responsibiliti Help Desk, Specialist, Help, Technology, Business Services, Support
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Help Desk Support Specialist
6 days ago
Washington, United States ManTech Full timeHelp Desk Support SpecialistSecure our Nation, Ignite your FutureAbout the RoleManTech is seeking a motivated, career and customer-oriented Help Desk Support Specialist to join our team in the DMV area. We have opportunities in the Washington, DC area as well as Northern Virginia and Maryland.ResponsibilitiesServes as a point of contact for customers seeking...
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Service Desk Support Specialist
3 weeks ago
Washington, Washington, D.C., United States MetroStar Systems Full timeJob SummaryWe are seeking a highly skilled Service Desk Technician to join our team at MetroStar Systems. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Tier 1 and Tier 2 technical support to clients via phone, email, and...
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Help Desk Support Specialist
3 weeks ago
Washington, Washington, D.C., United States ST2 ManTech Advanced Systems Intl Full timeSecure Our Nation, Ignite Your FutureAt ST2 ManTech Advanced Systems Intl, we're seeking a motivated and customer-oriented Help Desk Support Specialist to join our team in the DMV area. This role is an excellent opportunity to work with a diverse team and contribute to the success of our organization.Key Responsibilities:Provide initial technical assistance...