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Customer Service Ambassador

2 months ago

Bloomington, Illinois, United States ECI Concepts Full time
Job Overview

We are a leading marketing agency, ECI Concepts, seeking a highly skilled Customer Care Representative to join our team on a permanent basis.

This role will involve working closely with our client portfolio to deliver exceptional customer experiences.

Key Responsibilities:

  • Provide top-notch customer service to each of our clients
  • Identify opportunities to upsell and cross-sell products and services to clients
  • Maintain confidentiality and handle sensitive client information with discretion
  • Manage daily client transactions and inquiries accurately and efficiently
  • Research and resolve client inquiries and issues through effective communication and collaboration with clients and internal teams
  • Communicate clearly and professionally with staff and clients

Our Company Values:

  • Leadership: We empower our team members to take ownership and lead by example, prioritizing their success and growth.
  • Honesty: We maintain the highest level of integrity and transparency in all our interactions.
  • Growth: We foster a culture of continuous learning and professional development, driving excellence in all aspects of our work.
  • Professional Development: We believe in the importance of ongoing education and training, enabling our team members to stay ahead of the curve and deliver exceptional results.

Essential Skills:

  • Excellent written and verbal communication skills
  • 1+ years of prior experience in customer-facing roles
  • Strong relationship management and interpersonal skills
  • Ability to adapt to a fast-paced business environment and utilize available tools and resources to deliver exceptional results
  • Business acumen and understanding of marketing principles and client relations
  • Compliance with applicable regulations and standard operational procedures